Support

Need help? We're here for you. Most questions are answered below; for anything else, drop us an email.

Frequently Asked Questions

How do progress and saved data work?

Your progress is stored locally on your device. Uninstalling the App removes all progress. We do not currently sync progress to the cloud.

How do I restore my purchases on a new device?

Sign in with the same Apple ID or Google account you used to subscribe, install Memorium, and tap Restore Purchases on the paywall. Your subscription will reactivate automatically.

How do I cancel my subscription?

Subscriptions are managed by the store you subscribed through. On iOS, open Settings → [Your Name] → Subscriptions, choose Memorium, and tap Cancel Subscription. On Android, open the Google Play Store app → profile icon → Payments & subscriptions → Subscriptions. Your current period will continue until its end date.

What's the difference between "No Ads" and "Curator's Pass"?

• No Ads: Removes all advertising and grants unlimited peeks during gameplay.
• Curator's Pass (No Ads + 3 Modes): Everything in No Ads, plus access to the three premium game modes — Duration, Angle, and Interval.

The reveal video isn't loading — what's happening?

Reveal videos and photographs are downloaded the first time you reach the corresponding exhibit. A working internet connection is needed for the first download; subsequent visits work offline. If a download stalls, force-quit and relaunch the App while connected to Wi-Fi.

I'm seeing an empty exhibit or "Coming Soon" tile.

The end of the gallery floor is reserved for content we haven't shipped yet. Future updates will add new exhibits to those slots.

Can I play offline?

Yes — once you've cleared an exhibit's first level, the reveal photo and intro video are cached. The first exhibit (Stonehenge) is fully bundled and works offline from launch.

I found a bug or have feedback.

Please send a quick note describing what happened and what device and OS version you were on. Screenshots help.