Support

Need help? We're here for you. Most questions are answered below; for anything else, drop us an email.

Frequently Asked Questions

How does my progress work?

Your progress, coins, lives, and settings are stored locally on your device. Uninstalling the App removes this data. Progress is not currently synced to the cloud.

How do lives work?

You use a life when you fail a level. Lives refill over time automatically, and you can also refill them with coins. When you run out, wait for the timer or refill to keep playing.

What are boosters?

Boosters are optional power-ups you can select before a level — for example a bomb, a piercing shot, or a heavier ball. You can buy them with coins or earn free tokens through daily rewards.

I bought "Remove Ads" but still see ads.

"Remove Ads" turns off interstitial ads (the full-screen ads between levels). Optional rewarded ads — the ones you tap to earn coins or extra shots — remain available by choice. If interstitials still appear, open Settings and tap "Restore Purchases," and make sure you are signed in with the Apple ID or Google account used for the purchase.

How do I restore my purchases?

Open the in-game Settings and tap "Restore Purchases." One-time purchases like "Remove Ads" are tied to your Apple ID or Google account and restore automatically. Consumable coin packs are used immediately and cannot be restored.

I bought coins but didn't receive them.

Coins are usually granted within a few seconds. If they don't appear, restart the App while connected to the internet. If they're still missing, email us with your approximate purchase time and we'll help.

Does the game work offline?

Yes. BrickSmash is fully playable without an internet connection. A connection is only used for ads, purchases, optional content updates, and anonymous analytics.

How do I turn off sound, music, or vibration?

Open the Settings panel (gear icon) and toggle sound, music, or vibration on or off.